FAQ

How do I test whether my text message notifications are working properly?

Send an email as follows:

Carriers

Verizon = @vtext.com
AT&T = @txt.att.net
T-Mobile= @tmomail.net
Consumer Cellular = @txt.att.net --or-- @tmomail.net
Sprint= @messaging.sprintpcs.com
Boost Mobile= @sms.myboostmobile.com
Cricket= @sms.mycricket.com
MetroPCS = @mymetropcs.com
US Cellular= @email.us­cc.net
Virgin Mobile= @vmobl.com

You may need to edit your profile to select the proper carrier if it was incorrect when you signed up. If your carrier is not listed contact us and we will add it to the list.

How does the Sump Alarm 8266 warn me when their is power outage or internet outage, when it has no power?

It is our little secret, but the Sump Alarm 8266 hardware is only one component of the alarm system. This is why it is called an IoT device.

How loud is the audible alarm on the Sump Alarm 8266?

About as loud as a security system's alarm.

How many times will the Sump Alarm 8266 send a text message?

When the power or internet is down, or a high water condition exists, it will send messages three times in about a fifteen minute period of time, then it stops. It will also stop sending messages when the alarm condition is corrected.

What information does my Sump Alarm 8266 Control Panel Provide?

It is a visual representation of the alarm status of the system. You will also be able to confirm for yourself that the alarm system is working.

Can I purchase the Sump Alarm 8266 with just the Audible Alarm function only?

Yes. But you will have to be home to know that there is a high water condition. If you later change your mind you can upgrade the firmware to add the text notifications. We can either come to the house and do it for the cost of a service call, or you can unplug the main board from the device and mail it to us with return postage and we will upgrade the firmware for free, plus $4.99 a month, for the new service.

Can I cancel the Sump Alarm 8266 Text Messaging Service at Anytime?

Yes. The service is month to month and requires only 30 days notice to cancel. If you cancel the service, however, your alarm will need to have it's firmware downgraded because it will constantly try to connect to wifi and will reboot every couple of minutes. The downgraded firmware allows the alarm to function in audible alarm mode only. We can come to the house and do it for the cost of a service call, or you can unplug the main board from the device and mail it to us with return postage and we will downgrade the firmware for free.